Policies

Code of Conduct:

Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others. Communicate your preferences, expectations and concerns. Communicate complete and accurate health information and reasons for your visit, and treat staff and other guests with courtesy and respect. We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our Serenidad Spa atmosphere, just as you have the right to stop a treatment at any time, for any reason. To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for their children while they are receiving services. Children under 10 who are not receiving Salon services may not be in our spa lounges, spa waiting areas or service areas at any time. Prices and services are subject to change at any time. Gift cards are not refundable or redeemable for cash and may not be used for gratuities. All returns will be refunded with a Serenidad Spa gift card.

Cancellation policy

When you book an appointment, you are holding space on our calendar that is no longer available to our other guests. In order to be respectful, please call at least 48 hours before an appointment time. Our appointments are in high demand, your advanced notice will allow others access to that appointment time. The late cancellation/ reschedule fee is 45% of the service. If you are more than 10 minutes late we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our best to reschedule your service for another time that is convenient to you. We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a cancellation fee.

Serenidad

17627 Chenal Parkway B
Little Rock, AR, 72223
P: (501) 618-5242

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